Privacy Policy

We may collect information you provide to us, including your name, email address, phone number, service address, information about your dogs and service needs, access instructions, communication preferences, and other information you provide when requesting a quote or signing up for service.

We may also automatically collect limited information about your use of our website, such as browser and device information, IP address, referring pages, website activity, analytics or advertising identifiers, and campaign information.

If you begin a quote but do not complete signup, we may temporarily retain limited quote and contact information so we can manage and follow up on your request.

We use information to provide quotes, determine service availability, create and manage customer accounts, schedule and perform services, process payments, communicate with customers, follow up on quote requests, improve our website and services, measure advertising performance, prevent misuse, and maintain necessary business records.

Payment-card information is processed using Stripe and our connected customer-management systems. Raw card numbers, expiration dates, and security codes entered into the Stripe payment field are handled by Stripe and are not stored by the Poo Pirates website.

We use third-party service providers to operate our website and business, including Sweep&Go for customer management and service operations, Stripe for payment processing, Netlify for website infrastructure, Google for analytics and address autocomplete, and Meta for advertising measurement.

These providers may receive information as necessary to provide their services and process information according to their own privacy practices.

Our website and these providers may use cookies, session identifiers, analytics tools, or similar technologies to operate the website, understand website usage, and measure advertising performance.

We retain information for as long as reasonably necessary to provide services, operate our business, maintain appropriate records, and meet legal or contractual obligations.

We use reasonable measures designed to protect customer information, but no website or electronic system can guarantee absolute security.

You may contact us to update or correct information you have provided, ask questions about our privacy practices, request deletion of information we directly control when reasonably possible, or opt out of marketing communications.

Service-related communications may still be necessary for active customers.

If you have questions about this Privacy Policy, contact: